Carpet Cleaning Questions

Do you have any carpet cleaning questions? Let us provide professional answers at our handy FAQ below! Remember, send us a message or give us a call to answer any further questions you have or set up an appointment.

Pre-Carpet-Cleaning Questions

• Can You Clean Carpets In My High-Rise Apartment/Condo?

  Yes. We have a portable unit, the Hydro-Force Nautilus, which we use for cleaning carpets in high-rise apartments and other hard-to-reach living areas.

• Can You Clean Carpets In My High-Rise Office/Hotel/Mall?

  Yes. We have a portable unit, the Hydro-Force Nautilus, which we use for cleaning carpets in high-rise offices, hotels, malls, churches, and other hard-to-reach business spaces.

• Do I Need To Vacuum Before A Professional Carpet Cleaning?

  Yes, you should vacuum your carpets before a professional carpet cleaning. Vacuuming removes dry soil, surface dust, and dander, so you get a more in-depth, longer-lasting cleaning.

• Do I Need To Move My Furniture?

  We clean around items which are more than 50 pounds such as beds, dresser, hutches, etc., and can move lighter items where it makes sense. Many times, the homeowner will have everything moved to where they want it before having their carpet cleaned professionally.

Common Carpet Cleaning Misconceptions

• Will All The Spots In My Carpet Come Out?

  We treat all spotted areas with the most professional techniques available today and are successful more than 97% of the time. Be assured; we entirely exhaust our vast arsenal of carpet cleaners to lift the spots out of your carpet.

• How Often Should I Have My Carpet Professionally Cleaned?

  If you want to extend the life of your carpet, it's essential to have it professionally cleaned at least once a year. Some people will deep clean their carpets whenever they change the furnace filters because your carpet acts as your home’s filter as well.

• What Method Of Cleaning Do Carpet Manufacturers Recommend?

  Most carpet manufacturers recommend the steam cleaning method, which My Trusted Carpet Cleaners uses.

• Does Carpet Get Dirty More Quickly After A Cleaning?

  No, not with our Two-Step Cleaning system. The residue that gets left in the carpet from inferior cleaning processes is what causes rapid re-soiling. Our two-step cleaning process uses pressurized hot water and advanced cleaning agents to loosen the soil as the first step. The second step is to remove the dirt, and the cleaning solution with a clear water rinse and a powerful vacuuming from our truck mounted system, leaving your carpets soft and clean.

• Do Carpet Protectors Work Effectively?

  Yes, most new carpet has a protector on it which has been applied by the carpet manufacturer. However, protector wears off because of traffic on the carpet, frequent vacuuming, and eventually will need reapplication.

• Will A Carpet Cleaning Machine From A Retail Store Clean My Carpet As Effectively As A Professional?

  No. Those machines work well to clean-up spills and to keep the high-traffic areas looking clean between professional cleanings. However, they're not powerful enough to clean down to the base of the carpet where grit is wearing away at your fibers, or where the dust mites, bacteria, and other organisms live in your carpets. Plus there’s no rinsing process to remove the residues left by the cleaning agents so your carpets will re-soil more quickly.

Our Carpet Cleaning Methods

• Does My Trusted Carpet Cleaners Use A Truck-mounted Unit?

  Yes. We use the top of the line HydraMaster 4.8 CDS, which runs off of a Chevy V8 engine. We also have a portable unit, the Hydro-Force Nautilus, used for cleaning carpets in high-rise apartments, office buildings, malls, hotels, and other facilities.

• Do You Have Any Hidden Charges?

  No. We founded our company on integrity. You'll see the invoice before the work starts and it will be the same when we finish the job!

• Do Your Vans Carry Their Own Water Supply?

  Yes, we have a 120-gallon fresh water tank and a 110-gallon waste water tank, so we don't have to use the resources in your home or dump the wastewater in your yard.

• Do You Clean Tile And Grout?

  Yes. We use high-temperature water and pressures up to 1000 psi to get the grime out of your tile and grout. Learn more at our Tile & Grout Cleaning page.

• Are You Able To Remove Pet Urine Smells?

  Yes. The product we use is a unique breakthrough solution which combines oxidizers with enzymes and odor encapsulants to remove even the toughest pet urine odors. We saturate the affected area including padding and underlayment, let it rest for up to one hour, then deep extract using warm water to flush out everything. Learn more at our Pet Odor Removal page.

Post-Carpet-Cleaning Questions

• How Long Will It Take My Carpet To Dry?

  Average drying time varies from 4-8 hours, depending on the humidity level in the air, air movement, and room temperature.

• How Long Will It Take My Furniture To Dry?

  It typically takes 1-2 hours for furniture to dry, depending on the same types of factors.

• Can I Walk On My Carpet After Cleaning?

  Yes, you may walk on damp carpets with bare feet or socks immediately, but we do not recommend wearing street shoes or letting pets walk on your carpets until they are thoroughly dry.